FREQUENTLY ASKED QUESTIONS
Most of our fish and seafood are caught from Mersing to the South China Sea. We also import our seafood that sources from the South China Sea.
Our fish and seafood are frozen fresh using Individual Quick Freezing (IQF) technology that preserve the quality and freshness at optimum level.
Yes, our fish and seafood are 100% free from any harmful preservatives. With the help of Individual Quick Freezing (IQF) technology, we are able to avoid the use of any preservatives.
You can keep them for as long as 3 months in your freezer.
Yes, some of our selected fishes are already gutted and scaled.
Simply let them thaw, gut and clean only those that are needed to be cooked.
If not, put them straight in your freezer to maintain their quality and freshness.
You can simply go to our Product page and click the “Add to Basket” button on any fish and seafood you need.
Next, click the “Checkout” button and follow the instruction to make payments.
We use ToyyibPay payment gateway that supports Visa, MasterCard & FPX online banking.
FPX (Financial Process Exchange) is a payment gateway that allows you to make real time online payments using your current or savings account. All you need is an Internet banking account with any of FPX participating banks.
To learn more about FPX online banking, click here.
Yes, your payments are secured. FPX online banking are commonly used in Malaysia for online purchases.
Yes, we use independent service providers (“Delivery Company”) to perform home deliveries.
We aim to ensure that you receive your order as quickly as possible. You can expect delivery on the same day or within the next 24 hours of business days.
Deliveries will be made between the hours of 10:00am and 5:00pm. Kindly note that orders placed after 5:00 pm are not guaranteed to be delivered the same day. Also, orders will not be processed nor delivered on Mondays.
The delivery service provided by the “Delivery Company” depends on the availability of their delivery personnel (riders). Bad weather conditions may affect the delivery service. Your delivery may be delayed or postponed to the next business day.
Once your order is successfully submitted, your fish and seafood are picked, packed, and ready for delivery. Once it is on its way to you, you will receive a notification.
Yes, delivery charge will be included during ‘Checkout’.
Simply fill in your address and the delivery charge will be automatically calculated based on your distance.
We only provide home delivery for customers living in Klang Valley.
Our delivery rate starts from only RM4.99*! Kindly note that the rates will vary depending on your location. Below is the rate estimation:
First 4km (fixed rate): RM4.99*
Next additional kilometre: RM1.00*/km
*Website only rate